We are working with our exclusive client to recruit an Expeditor to join their growing team.
Based in Aberdeen and reporting to the Logistics Supervisor, you will be responsible for monitoring and chasing up deliveries as agreed by the sales team, ensure products arrive in a timely fashion and liaise between all parties, internal and external.
Key Responsibilities:
- Provide shipping details and readiness of goods to customers and keep the sales team informed of developments.
- Continually communicate with suppliers/manufacturers.
- Compile and maintain all required paperwork, records, documents etc.
- Acknowledge and appropriately greet and assist every customer in a timely manner.
- Monitor and evaluate order acknowledgements.
- Effectively present, promote and discuss the products and services of the company.
- Manage telephone calls professionally, efficiently and with excellent customer service/communication skills.
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution, escalating promptly any issues beyond standard resolution.
- Look for opportunities to improve on service delivery and communicate this to the team.
- Participate proactively in regular sales team meetings and 1-2-1 meetings.
The ideal candidate will be comfortable working to strict deadlines, proactively solving problems, driving progress and holding teams to account, and being communicative. Being able to manage difficult customer and internal conversations, balance multiple priorities, and confidence to make decisions in a timely manner are all beneficial skills for this role.
The successful candidate can enjoy a competitive salary package, annual bonus and private healthcare as well as company events.
If you are looking for a new opportunity, please submit your CV for immediate review.